Hotelium PMS User Manual
Welcome to the Hotelium Property Management System (PMS) user manual. This guide explains how to use the PMS application for daily hotel operations, from login and dashboard to reservations, front desk, cashiering, housekeeping, night audit, and system configuration.
Using this manual explains search, keyboard shortcuts, print/PDF, and how to find your way.
See the main Troubleshooting page — it links to module-specific FAQs and troubleshooting for Reservations, Front Desk, Cashiering, Housekeeping, Night Audit, Dashboard, Configuration, and Profiles.
About the System
Hotelium PMS is a web-based property management system that supports:
- Dashboard — Overview of occupancy, revenue, housekeeping status, and quick actions
- Reservations — Create, edit, and manage reservations; List, Arrivals, Departures, Waitlist, Cancellations
- Profiles — Individual, company, and travel agent profiles (under Operations)
- Front Desk — Room plan, in-house guests, checked-out guests
- Cashiering — Transactions, cashier shifts, quick checkout, journal by transaction, room routing
- Housekeeping — Room status, tasks, lost & found, maintenance, out-of-order, room chart
- Night Audit — Run night audit, view summaries, post room charges, exceptions
- Reports — Reservation, frontdesk, billing, housekeeping, night audit, guest information, trial balance, manager report
- System Settings — Configuration for rooms, rates, cashiering, profiles, and more
Getting Started
Quick start walks through: login → dashboard → one reservation → one check-in → one folio. Follow it step by step, then use the links below for detail.
Logging In
- Open the PMS application in your browser.
- Enter your username (at least 3 characters).
- Enter your password (at least 6 characters).
- Click Login. If credentials are valid, you are redirected to the Dashboard.
If you are not logged in and open the app, you are redirected to the login page. After login, you are sent to the Dashboard.
Add a screenshot of the login screen (username, password, Login button) here. Save as static/img/docs/login.png. See Screenshot guide.
Contact your administrator to reset your password. Password reset may be available via your organisation’s IT or PMS admin.
Main Navigation
The main sidebar shows:
- Dashboard — Home and overview
- Profile — Individual Profile, Company Profile, Travel Agent Profile
- Reservation — Reservations (includes waitlist and cancellation views)
- Front Desk — Room Plan, In-House, Checked-Out
- Cashiering — Transaction, Cashier Shift, Quick Checkout, Journal by Transaction, Room Routing
- Housekeeping — Housekeeping management
- Night Audit — Night audit runs and summaries
- Report — Reservation, Frontdesk, Billing, Housekeeping, Night Audit
- Operations → General — User Activity Logs (if permitted)
- System Settings — All configuration screens
Visibility of menus depends on your user permissions. If you do not see a section, your account may not have access.
Use your browser’s Print (Ctrl+P / Cmd+P) to print a page or Save as PDF. The manual uses print-friendly styles so the main content prints without the navbar and sidebar.
Hotel / Cash Register
- Use the hotel switcher (if multi-property) to change the active property.
- For Cashiering, you must log in to a cash register first. Use Cash Register Login (e.g. from Cashiering → Transaction) and then continue to the requested cashier screen.
By Role
| Role | Start here |
|---|---|
| Front desk | Reservations, Front Desk, Dashboard |
| Cashier | Cashiering (after cash register login) |
| Housekeeping | Housekeeping |
| Night auditor | Night Audit, Reports |
| Manager / admin | Dashboard, Reports, Configuration |
More Getting-Started Topics
- Quick start — Login → dashboard → one reservation → check-in → folio, in order
- Using this manual — Search, breadcrumbs, print/PDF, back to top
- Manual updates — What’s new; version and major changes
- Profile and security — View profile, change password
- Notifications — Bell icon, unread list, where you are taken
- Roles and permissions — Who sees which menus
Next Steps
- Dashboard — Overview, stats, and quick actions
- Workflows — Check-in flow, end-of-day cashier and night audit
- Reservations — Creating and managing reservations
- Front Desk — Room plan, in-house, checked-out
- Cashiering — Transactions and billing
- Housekeeping — Room status and tasks
- Night Audit — Running night audit and reviews
- Reports — Reservation, billing, housekeeping, night audit reports
- Profiles — Individual, company, and travel agent profiles
- Configuration — System setup and settings