Reservation Setup
Reservation setup includes room types, room classes, rooms, reservation types, reservation methods, booking types, business segments, floor plans, special requests, room status, room move, trace/origin/alert codes, discount/cancel/waitlist/lost/refused reasons, and inactive reasons.
Room Classes
- Room class — Broad category (e.g. Standard, Deluxe).
Room Types
Room Types define the categories of rooms available for sale (e.g. Standard King, Deluxe Twin, Suite). Each room type belongs to a room class and is used in reservations, rates, and availability.
Rooms
Rooms are the individual sellable units in the property. Each room belongs to a room type and floor, and is linked to a hotel in multi-property setups.
Reservation Types
Reservation Types classify bookings and control which fields are required when creating a reservation. Examples: Regular, Walk-In, Group, Complimentary, House Use.
Reservation Methods
- Reservation method — e.g. Phone, Web, Walk-in.
Booking Types
- Booking type — e.g. Guaranteed, Non-guaranteed.
Business Segments
- Business segment — Market segment (e.g. Corporate, Leisure).
Floor Plans
Floor Plans define the floors of your property. Rooms are assigned to a floor, which controls how they are grouped in the Room Plan, Room Chart, and housekeeping views.
Special Requests
- Special requests — e.g. High floor, Late checkout.
Room Status
- Room status — Statuses used for room state (e.g. Available, Out of Order). May overlap with housekeeping status.
Room Move
- Room move — Reasons for moving a guest to another room.
Trace Codes
- Trace code — Internal trace or follow-up.
Origin Codes
- Origin code — Origin of the reservation (e.g. region, campaign).
Alert Codes
- Alert code — Alerts or flags on the reservation.
Discount Reasons
- Discount reason — Reason for a discount.
Cancellation Reasons
Cancellation Reasons are required when cancelling a reservation. They provide a record of why the booking was cancelled for reporting and auditing purposes.
Waitlist Reasons
- Waitlist reason — Reason or type for waitlist.
Reservation Lost Reasons
- Reservation lost reason — Why a reservation was lost.
Reservation Refused Reasons
- Reservation refused reason — Why a reservation was refused.
Inactive Reasons
Inactive Reasons are used when deactivating a reservation, profile, or rate — they record why the record was made inactive. This provides an audit trail for deactivations.
Purpose of Stay
Purpose of Stay codes classify why a guest is visiting — for example, Business, Leisure, Conference, or Transit. They are used on reservations for segmentation and reporting.