Reservation Types
Reservation Types classify bookings and control which fields are required when creating a reservation. Examples: Regular, Walk-In, Group, Complimentary, House Use.
Access
Configuration → Reservation Setup → Reservation Type
Fields
| Field | Required | Description |
|---|---|---|
| Short Code | Yes | Abbreviated code (e.g. REG, WI, GRP). Walk-In types should use WI or WALK for the Room Chart walk-in feature to work. |
| Name | Yes | Full name (e.g. Regular, Walk-In, Group). |
| Sequence | No | Display order in dropdowns. |
| Inactive | No | Mark as inactive to hide from reservation forms. |
Behaviour Flags
These flags control what is required when a reservation of this type is created:
| Flag | Effect |
|---|---|
| Arrival Time Required | The ETA (Estimated Time of Arrival) field becomes mandatory on the reservation form. |
| Credit Card Required | The credit card number field becomes mandatory. |
| Deposit Required | The deposit amount field becomes mandatory. |
| Phone Required | The guest phone number field becomes mandatory. |
| Detach Inventory | When checked, reservations of this type do not consume room inventory (e.g. House Use, Complimentary). |
Walk-In Type
For the Room Chart walk-in feature to work, create a reservation type with short code WI or WALK. When a user clicks Walk-In on a vacant room in the Room Chart, the new reservation form opens with this type pre-selected.
Common FAQs
Why is the deposit field greyed out on a reservation? The selected reservation type does not have Deposit Required enabled. Enable it on the reservation type if deposits should be collected for that type.
Why does the Room Chart not show a Walk-In button?
No reservation type with short code WI or WALK exists. Create one in this screen.
See also
- Reservations → List — Reservation form uses these types.
- Housekeeping → Room Chart — Walk-In uses the WI/WALK type.
- Reservation Setup Overview