Track It — Actions
Track It Actions describe what happened to a lost or found item — the action taken by staff. The Category flag distinguishes between a claim action and a lost/found action.
Access
Configuration → General Configuration → Track It → Actions
Fields
| Field | Required | Description |
|---|---|---|
| Short Code | Yes | Abbreviated code (e.g. FOUND, RET, DISP). |
| Name | Yes | Action name (e.g. Found, Returned to Guest, Disposed). |
| Category | Yes | Claimed (True) — item was returned or claimed. Lost/Found (False) — item was found or is being held. |
| Sequence | No | Display order in dropdowns. |
Common Actions
| Short Code | Name | Category |
|---|---|---|
| FOUND | Found | Lost/Found |
| STORED | Stored in Housekeeping | Lost/Found |
| RET | Returned to Guest | Claimed |
| DON | Donated to Charity | Claimed |
| DISP | Disposed | Claimed |
| CLAIM | Claimed by Owner | Claimed |
Category Flag
The Category flag is used for filtering and reporting:
- Claimed = True — the item has been resolved (returned, donated, disposed). Use this for actions that close the item record.
- Claimed = False (Lost/Found) — the item is still being held or the event is being recorded. Use this for the initial "Found" action and storage actions.
Adding an Action
- Click Add.
- Enter a short code and name.
- Set the Category flag — True for claimed/resolved, False for found/held.
- Set sequence if needed.
- Save.
See also
- Track It — Groups — Top-level categories.
- Track It — Types — Sub-categories.
- Track It — Locations — Where the item was found or stored.
- Housekeeping → Lost & Found — Using Track It in operations.