Arrivals

The Arrivals view shows all reservations with an arrival date on the selected date. Use it to prepare for check-ins, confirm room readiness, and process arrivals efficiently.

Access

From the sidebar: Reservation → Arrivals tab (or filter the reservation list by arrival date).

What You See

Reservations with arrival date matching the selected date, showing:

• Reservation ID and guest name
• Room type and room number (if assigned)
• Arrival and departure dates, nights
• Reservation status (e.g. Reserved, Confirmed)
• Rate amount
• ETA (estimated arrival time) if set
• Special requests and alerts

Preparing for Arrivals

Before checking in a guest:

1. Confirm the room is assigned — if no room number is set, assign one from the reservation or Room Plan.
2. Check Housekeeping to ensure the room is Vacant Clean (VC). A room that is Vacant Dirty cannot be checked in until cleaned.
3. Review any alerts or special requests on the reservation.
4. Settle any pre-arrival deposit if required by the reservation type.

Checking In

From the arrivals list or the reservation detail:

1. Open the reservation.
2. Confirm all required fields are filled (room, rate, guest details).
3. Click Check In. The status changes to In-House.
4. The guest appears in Front Desk → In-House.

If the room is not ready, the check-in action may be blocked. Update the room status in Housekeeping first.

Walk-In Check-In

For guests without a prior reservation, use Housekeeping → Room Chart to select a Vacant Clean room and click Walk-In. This opens the new reservation form pre-filled with the Walk-In reservation type, room, and today's arrival date.

See also

• All Reservations — Full reservation list and creation.
• Departures — Guests checking out today.
• Front Desk → Room Plan — Assign rooms and check in from the calendar view.
• Housekeeping → Room Chart — Visual room status grid; walk-in from vacant rooms.
• Housekeeping → Room Status — Update room status before check-in.