Waitlist

The Waitlist holds reservation requests when no suitable room or rate is available. When space opens, convert the entry to a full reservation.

Access

From the sidebar: Reservation → Waitlist tab.

When to Use

Use the waitlist when:

• The requested room type is fully booked for the dates.
• The requested rate is closed or unavailable.
• You want to hold the guest's interest without confirming a room.

Adding a Waitlist Entry

1. Go to Reservation → Waitlist.
2. Click Add or New Waitlist.
3. Fill in the requested dates, room type, guest profile, and contact details.
4. Select a Waitlist Reason (from Configuration → Reservation Setup → Waitlist Reasons).
5. Save. The entry is held with status Waitlist.

Converting to a Reservation

When a room or rate becomes available:

1. Open the waitlist entry.
2. Click Convert (or equivalent action).
3. Assign a room and rate.
4. The entry becomes a full reservation with status Reserved/Confirmed.
5. Notify the guest.

Waitlist List

The waitlist shows all pending entries with guest name, requested dates, room type, reason, and date added. Filter by date range or status to manage the queue.

See also

• All Reservations — Full reservation list; converted waitlist entries appear here.
• Reservations Overview — Statuses and workflow.
• Configuration → Waitlist Reasons — Set up waitlist reason codes.